The
SALONGENIUS system can be used at
all points in a client’s journey, from booking an appointment online from the
comfort of their sofa either with a salons website or appGENIUS, to paying their bill at reception. A stylist can check
their column for the day with myGENIUS
– their appointment book in their pocket - which can be used on a phone or
tablet. SALONGENIUS technical
histories and skin test alerts integrated via myGENIUS also allows the stylist to conduct a consultation with a
client with all the relevant information at their fingertips which could be
done at the backwash, styling station or in the reception area. Additionally,
surveys and questionnaires can be conducted from myGENIUS on a tablet at the client’s leisure from anywhere in the salon.
Through
customer contact manager, clients can be contacted via text or email to either
remind them of their next appointment, let them know the latest offers, thank
them for their visit to the salon and can they leave a review or wish them
happy birthday – the opportunities are plentiful!
Meanwhile in the salon your SALONGENIUS system can help make bookings, dealing
with staff and salon management less stressful and giving you more time with your
clients, allowing you to remember the little touches – such as offering them a
cup of tea and that all important biscuit. As well as the simple things of booking in clients’
appointments, you can store notes for each client and record each client’s
drink preference. This will enable the salon staff to read all clients
preferences before their appointment; for instance, if they have any particular
interests or hobbies they often speak about or if they would like their hair to
be treated in a certain way. It’s all about the personal touch.
The personal touch that SALONGENIUS gives your salon will not only make your client feel special but it will also increase the return rate and the profits of your salon. Have you already tried it? How do you usually make your clients feel at ease?
